Friday, December 20, 2013

Jan: The Future of Libraries: What's Your Vision?

The Future of Libraries: What’s Your Vision?
Thursday, January 9, 2014
2:00pm Eastern | 1:00pm Central | 12:00pm Mountain | 11:00am Pacific
What challenges and changes lie ahead for our libraries? In "The Future of Libraries: What's Your Vision?" our panel will look into the crystal ball and discuss the possibilities, led by moderator David Lee King, digital branch and services manager at the Topeka & Shawnee County Public Library. Please tune in Thursday, January 9 at 2 p.m. Eastern for this free, streaming video broadcast that you can view from your home, library or on-the-go. Joining us for the 60-minute discussion will be:
  • Marshall Breeding, Library Technology Consultant, Speaker and Author
  • Buffy Hamilton, Librarian at Norcross High School in metropolitan Atlanta, Library Technology Writer and Speaker
  • Bohyun Kim, Digital Access Librarian at Florida International University Medical Library
  • Joseph Murphy, Director of Library Futures, Innovative Interfaces
Don't miss this episode! You can pre-register here or go to on January 9th at 2pm EST to view (pre-registration is not required).
 Sponsored by:
Innovative logo
Innovative is dedicated to providing leading technology solutions and services that empower libraries and enrich their users worldwide. Learn more.

Thursday, December 5, 2013

Jan: I Need it NOW!: Working with Others to Quickly Produce a Grant Proposal

January 29, 2014
3-4pm Eastern

Issues beyond the grant proposal writer’s control are often the primary reason for missed or “photo finish” deadlines. Therefore, the first order of business is to anticipate difficulties and lay the groundwork for a relatively stress-free proposal writing process. This webinar explores the two primary reasons why grant applications are delayed. Tools that tame complicated grant proposal projects will be shared and explained. Techniques that create enthusiasm for the proposal writing process (in yourself and among your colleagues) will be articulated and discussed.

Tips for quickly and efficiently producing grant proposals
Methods for determining whose help you will need
Ways to effectively communicate grant needs to colleagues/partners/staff/boss
What to do when you don’t get the information that you need from your colleagues/partners/staff/boss
Examples of systems that you can use to help you manage your time/the grant process

Jan: Managing Stakeholders for Project Success

January 29, 2014
12-1pm  Eastern

Stakeholder Management isn’t telling people what they want to hear.
Or making a status report green, when it’s really yellowish red. Or finding ways to say “yes” when your gut is telling you to say “no.”
But it is perhaps the important element of being a really successful project manager!
Project Stakeholders include anyone with a vested interest in the project—team members, functional managers (managers of team members), your manager, senior managers, third-party partners/vendors, the customer(s) of your project, the user(s) of your project deliverable, as well as people seemly unconnected to your project but who for some reason have an opinion about it.
Stakeholder Management is so important that when the Project Management Institute (PMI) published the fifth edition of A Guide to the Project Management Body of Knowledge (PMBoK) this past year, it added a whole new chapter on Project Stakeholder Management.

Jan: The New Volunteer Manager's Toolkit

January 28, 2014
11am-12pm Pacific

New to volunteer management? Looking for a refresher on the basics? This webinar will walk you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, and more. And, we'll talk about the importance of managing risk for your program and your organization. All attendees will also receive a sample packet with examples of program documents and program assessment checklists to help you evaluate your existing program.
What You'll Learn:
The basics of volunteer engagement.
What are the 3 Rs of volunteer engagement?
What are the components of a successful volunteer program?

Jan: Proposal Budgeting Basics

January 28, 2014
2-3pm Eastern

Learn to prepare and present a budget in a grant proposal.

This session, geared to the novice grantseeker, will cover such topics as:
What is included under the "personnel" section and how to calculate it?
What level of detail do you need to include for non-personnel expenses?
How do you determine reasonable costs?
What types of expenses are considered "overhead"?
What other financial documents will funders want to see?

Prior attendance at Proposal Writing Basics ( is strongly recommended.

Jan: Lights, Camera, Action! Designing and delivering online training with impact and excitement

January 27, 2014
10-11am Pacific

This session takes the success of Hollywood movies and incorporates them into the design and delivery of online training. Join this one hour interactive session and learn how to take lessons learned from Hollywood by looking into the actors, the story line, sound effects and scenery and comparing them to how we deliver and design traditional online training.
In this session you will learn specifics around the following:

Tips and tricks when using the web cam and how to make your online presence stand out.
How your voice plays a big role in your online presence. What you say and how you say it makes a big difference.
Designing your class like a three-act structured movie cliff hanger.
Delivery and design tips and tricks for a culturally diverse class.
Adding sound and effective visuals to grab attention.

Jan: Identifying and Nurturing Emerging Talent

January 23, 2014
10-11am Pacific

A 2012 report by Deloitte identified eight trends in human capital that will have the most business impact over the next 18 to 24 months.  One of the trends identified was the development of next generation leaders.

Identifying and nurturing emerging talent increases the availability of experienced, capable employees prepared to drive future growth. During this session, Alan Fine will explore the fundamentals of a high performance environment, the basic activities that create empowerment, accountability and trust for managers and the emerging talent they lead.

Participants will discover the three elements at the heart of high performance and will learn how to recognize and address obstacles that are getting in the way. Finally participants will explore a simple and reliable process that reduces interference, creates focus and unblocks performance breakthroughs.

After attending Alan’s session, participants will be equipped with the tools to:

Significantly enhance the use of knowledge, skills, and talents by emerging talent
Create an environment of accountability that will produce predictable and sustainable results
Increase focused attention on goals and objectives using a widely applicable process that is easy and reliable

Jan: Forward Thinking for Tomorrow's Projects: Requirements for Business Analytics

Normal people don't look at data sets just for fun; they analyze them to make business decisions. Business analysts are more frequently finding themselves on strategic projects that turn large and often highly complex data sets into meaningful information from which conclusive decisions and actions can be derived. Analysis of big data is already a reality today in most IT organizations and will grow in significance as businesses look to gain a better understanding for capturing, structuring, and learning from their data.

In this webcast presentation, Joy Beatty, VP of R&D at Seilevel, offers advice on tackling requirements for business analytics projects. Drawing from the book she co-authored with Karl Wiegers, Software Requirements 3rd Ed., Joy will outline how to elicit strategic analytics decisions to help prioritize requirements work and how to prepare for the future of big data by specifying data needs. Participants will hear examples of questions they can use to engage businesses to think outside the box about their requirements and consider new possibilities from analytics projects.

Jan: Is Your Organization’s Culture Impeding Growth?

January 22, 2014
3-4pm Eastern

Peter Drucker has a great quote: “Culture eats strategy for breakfast.” Although culture plays a large part in how organizations function, grow and change, we don’t always take its power and influence fully into account.

When organizations assess their readiness for growth – or are unexpectedly thrown into change – their culture can be a help, a hindrance or somewhere in between. Because an organization’s culture often evolves organically, leaders and staff are not always aware of the role culture takes in their ability to grow.

Participants will:

Learn how to assess your organization’s current culture and the role it plays in organizational growth.
Understand how to influence positive cultural change.
Plan, communicate, and implement strategies to shift your organization’s culture to better support your mission.

Jan: How to Get the Generations Working Together

January 22, 2014
12-1pm Eastern

With four generations in the workforce today, tensions are inevitable but problems are avoidable. These generations think differently, vote differently, buy differently, and dress differently. Work ethic, respect, turnover, dress code, communication tools, fun at work can create real problems for managers and organizations, or they can provide opportunities to bring the generations together.
The bottom line is that what worked in the past doesn’t work now. Members of one generation will often grumble about another generation using stereotypes that mire a team in needless sticking points. This webcast will show you a practical approach to get the four generations working together.

In this webcast, you’ll learn:
  • The most important stereotype-busting “ghost stories” that explain why each generation thinks the way they do
  • The 12 most frequent generational tensions and what organizations are doing about them
  • A proven 5-step process that gets the generations figuring out for themselves how to work through sticking points and get more done together.
This program is full of laughter and insight. Come and see yourself, your customers, your people, and your future and walk away with practical ideas and plans for increasing your ability to get things done across the generations.

While attending this program is FREE, reservations are required.

Jan: How to Teach Online: A Beginner’s Guide

January 16, 2014
11:30am-1pm Pacific

A 90-minute workshop, Thursday, January 16, 2014, 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific

From webinars to online courses to MOOCs, the flexibility and affordability of online learning is an appealing option for libraries. But for those who have never taught online, the thought of jumping into it for the first time can be intimidating. In this workshop, online instruction expert Paul Signorelli joins Dan Freeman, ALA Publishing’s eLearning Manager, to demonstrate how practical and effective teaching online can be, no matter your level of experience. Signorelli and Freeman will show you how to use a variety of formats to provide quality online training and instruction, in ways that use your strengths to get your message across.

Topics include:
Accomplishing online what you can accomplish onsite—overcoming the myth that onsite learning trumps online learning
Presenting online vs. in-person—similarities and differences
Building engagement and audience participation into your online instruction
Different formats for online presentation
How to bring your in-person strengths to online presentation
Finding your comfort zone

Jan: Designing Multi-Device Experiences

January 16, 2014
10-11am Pacific

UX design across smart phones, tablets, computers, TV, and beyond
What does it mean to design a product in a world where people own multiple connected devices and are already using them interchangeably, in order to accomplish a single goal? This hands-on webcast presentation by Michal Levin author of Designing Multi-Device Experiences, explores three key patterns to addressing this new reality: consistent, complementary, and continuous. Michal will show how these patterns can be used to develop a rich, contextual experience across different devices, keeping in mind the one thing that matters most: people.

Jan: Flexible Spaces – Flexible Futures

January 15, 2014
11-12pm Pacific

As libraries continue to evolve as community spaces and information hubs, there is an opportunity to explore how patrons use library space and to create spaces that are flexible and adaptable to changing needs. Presenter Dri Ralph has helped lead the King County Library System (WA) through an extensive bond project which has included the renovation and/or building of 30 libraries. She will share highlights of their design choices, ideas for flexible use of space, and tips for engaging the community in the planning and design process.

The webinar will also explore options for libraries with limited budgets. You’ll learn about opportunities to help any library make innovative choices for engaging with patrons.

Jan: Use Micro-Learning Techniques to Change Behavior and Improve Performance

January 15, 2014
10-11am Pacific

Micro-learning is the tiny bursts of learning we do every day to solve problems, make decisions and improve performance. All training involves a micro-learning phase if the goal is behavior change and ROI. Trainers tend not to emphasize this last mile of learning because it is too personalized, short lived and entangled in work. Learn how new technologies and methodologies are changing that.

Discover a new method for including micro-learning in training which breaks learning content into its smallest relevant chunks called knowledge cards. Successful examples and demonstrations in leadership, innovation, teamwork and emotional intelligence will be presented.

Jan: Proposal Writing Basics

January 14, 2014
2-3pm Eastern

Learn the key components of a proposal to a foundation.

For those new to proposal writing, this class will cover:
  • How the proposal fits into the overall grantseeking process
  • What to include in a standard proposal to a foundation
  • Tips for making each section of your proposal stronger
  • What funders expect to see in your proposal and attachments
  • Tips for communicating with funders during the grant process
  • Additional resources on proposal writing, including sample proposals

Jan: Cultural Intelligence: Effective Tools for the Global Workforce

January 14, 2014
10-11am Pacific

While our world is now fully global, most educational institutions are failing us drastically when it comes to preparing employees to work across cultures. While most jobs nowadays require some type of across the border interaction, too few employees are appropriately prepared to avoid the cross-cultural land mines that lay within the international arena. Through this session, participants will learn how to:

Discover the different cultural dimensions at play when interacting across cultures
Position themselves within cultures
Learn about culturally different leadership styles
Tweak their communication style to bond across cultures
Adjust their culturally rooted expectations

Training for international success is indeed required today. Integrating cultural intelligence and developing a global mindset are effective ways to reduce frustration and failure for those who are part of a global organization. This session will be useful to anyone who is part of a multicultural distributed team, in charge of either purchasing or selling abroad--or simply interacting with people located in different time zones.

Jan: Creating Highly Functional Virtual Teams

January 13, 2014
10-11am Pacific

Can a virtual team be as effective as a co-located team? This is a question that organizations are debating, and the arguments on both sides are very compelling. Factors like work-life balance and organizational savings need to be balanced with the value of face-to-face collaboration and managerial oversight.

Whether you personally embrace the concept or not, chances are you will participate as a virtual team member during your career.

The reality is, a virtual team can be very effective if the correct conditions are met and maintained. It’s about putting together the right personalities, ensuring they have the right tools, and leading the team successfully. After discussing the arguments for and against establishing a virtual team, this workshop will use reallife examples to address six key enablers for success.

How to form the virtual team: Identifying the profile of an effective virtual team and its players, and how to engage existing team members in selecting new team members.
How to enable the virtual team: Ensuring the right technologies and processes are in place to ensure success.
How to maintain the virtual team: Creating inter-reliability, trust, and teamwork.
How to protect the virtual team: Identifying and managing issues before they become destructive.
How to lead the virtual team: Establishing credibility while maintaining the right balance of oversight and empowerment.
How to reward the virtual team: Creating team building opportunities across the distance.

Jan: Three Steps to Thriving in Chaos

January 10, 2014
11-12pm Pacific

The turbulence of current events increases stress, drains energy and reduces productivity. In this webinar you’ll learn three essential steps for not only surviving but thriving in the chaos.

As a result of participating in this session you will:
Identify the three phases of change and how to manage them effectively.
Discover how behavior style impacts the change process.

Jan: Make Adult Learning Come to Life

January 9, 2014
10-11am Pacific

Need to take your training from ho-hum to Oh YEAH!  But not sure where to start? Look no further!

Through hands-on activities, this session will teach you how to use several easy and quick techniques to make your training more fun, interesting and effective.
Learn to:
•    Trigger retention in learning activities
•    Sequence activities for impact
•    Identify creative and fun activities that appeal to various learning styles
Sign up now and get those tools to help make your training more interactive, memorable and STICK

Jan: A Web for Everyone: Accessibility as a Design Challenge

January 9, 2014
10-11am Pacific

Broadening our vision to design for everyone is a conscious act of innovation. Instead of focusing on barriers, we can focus on enabling expression in multiple ways, for products that are modern, global, and responsive, and which work for people with a wide range of abilities. All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs.

The core design principles for a web for everyone are:

People first: designing for differences
Clear purpose: well-defined goals.

Solid structure: built to standards.
Easy interaction: everything works.

Helpful wayfinding: guides users.
Clean presentation: visual design supports meaning.
Plain language: creates a conversation.
Accessible media: supports all senses.

Universal usability: creates delight
If we aim to design for all senses we can focus on good design to create delightful user experiences where accessibility and usability work together. Don't miss this informative webcast presentation.

Jan: Developing Personal/Professional Online Networks

January 8, 2014
3-4pm Eastern

What is an online Personal/Professional Learning Network (PLN), and why does everyone need one? PLNs are intentionally created learning networks set up to support your non-formal learning needs. These learning networks are powered by your learning objective(s), the types of people you choose to include, social capital, and who’s in the network. What is more, it is increasingly clear that strong personal online networks play a role in the growth of organizational online community and networks.

In this webinar, we’ll cover the value of developing your online PLN, stages of growth, factors that influence the strength and development of any personal learning network, and PLN learning objectives. We’ll also discuss the relationship between online PLNs and an organization’s greater online presence.


Value of developing an online personal/professional learning network (PLN)
How to develop a PLN that returns value to you and your organization
Relationship between personal networks and online organizational reach

Jan: Simply Managing

January 8, 2014
12-1pm Eastern

What Managers Do—and Can Do Better
Managing is important for anyone affected by its practice, which means not just managers, but everyone. We all need to understand it better, in order that it be practiced better.
In this program, Henry Mintzberg explores the characteristics, contents, and varieties of managers, as well as the conundrums they face and how they become effective. These insights are based upon his observations of 29 different managers, from business, government, and nonprofits, working in diverse settings ranging from a refugee camp to a symphony orchestra.
What he saw led him to develop a new model of management, one firmly grounded in his conclusion that management is not a profession or a science. As he writes, “It is a practice, learned primarily through experience and rooted in context.”

What You Will Learn
Mintzberg will offer a compelling discussion of some of the inescapable conundrums of managing:
Why most organizations are overled and undermanaged
Is social media, email, the Internet, etc., helping or hindering managers from doing their jobs?
A framework of managerial effectiveness that includes five “managerial mindsets”
While attending this program is FREE, reservations are required.

Jan: When a Story is More than Paper: Transmedia and Young Adult

January 7
12-1pm PST

Description coming to website soon.

Jan: Grantseeking Basics

January 2, 2014
1-2pm Eastern

Learn how to become a better grantseeker! In this class we will cover: what you need to have in place before you seek a grant; the world of grantmakers; the grantseeking process; and available tools and resources.

If you've never taken a Foundation Center webinar before, click here ( to see how they work.

Jan: Customer Service Challenges: Dealing with Difficult Patron Behavior

January 7-February 3
$75 (CA) $150 (outside CA)

Public libraries face some unique customer service challenges. They provide free and open access to resources and services, ideally in an environment that is safe and respectful to staff, patrons, volunteers, and others. The peaceful co-existence of service, safety, and respect may be challenged by difficult, disruptive, or even dangerous behaviors of library patrons.

Difficult patron behaviors have many causes: stress over job loss, anger at something that happened outside the library, substance abuse, mental illness, and sometimes even staff actions perceived by patrons as disrespectful or rude. This course will help you develop an understanding of and skills to deal with:

A range of difficult behaviors from merely annoying to potentially harmful
External “trigger factors” and internal stress points
Prevention and proactive approaches
Consistent enforcement of your library’s policies and procedures
Safety in small or minimally-staffed libraries
Follow-up after an incident occurs
As a result of the course, you will be able to provide a range of responses, from active listening and de-escalating a confrontation, to getting help from other staff or contacting law enforcement. You will learn skills to manage your own reactions to the tension caused by difficult behaviors.

This course is being repeated because of interest in the topic. Some of those who took the first course commented that: "I was able to learn more from this online course than any other 'Difficult Patron' course I have taken so far."  "A lot of extremely useful skills in patron interaction."

Jan: Beyond MARC: BIBFRAME and the Future of Bibliographic Data

January 2, 2014
10-11 am Central Time

The Bibliographic Framework Initiative, or BIBFRAME, is intended to provide a replacement to the MARC format as an encoding standard for library catalogs. Its aim is to move library data into a Linked Data format, allowing it to interact with other data on the Web. In this session, Emily Nimsakont, the NLC’s Cataloging Librarian, will cover the basics of BIBFRAME, describe what it can provide for users of library catalogs that MARC can’t, and outline what librarians should be aware of regarding this change in the cataloging landscape.

Sessions are recorded for anyone who may want to see them again or who cannot attend them at the scheduled time. Registration is not required to view the archived recordings.

Jan/Feb: Multiple webinars regarding Volunteer programs

Future Forecast: Four Big Shifts that Will Change Volunteerism…for the BetterNonprofit Insights Series1/8 11:00 PT / 2:00 ETFree
Creating a Comprehensive and Engaging Volunteer Training ProgramCore Components1/14 11:00 PT / 2:00 ETFree
Walking the Walk: Engage Volunteers in your Volunteer Engagement ProgramIntroductory Approaches1/15 11:00 PT / 2:00 ETFree
The CVA Credential: A Mark of ExcellenceAdvanced Practices1/16 11:00 PT / 2:00 ETFree
Managing Difficult Volunteer TransitionsAdvanced Practices1/23 11:00 PT / 2:00 ETFree
The New Volunteer Manager's ToolkitIntroductory Approaches1/28 11:00 PT / 2:00 ETFree
Playing by the Rules: Creating an Effective Volunteer HandbookCore Components1/30 11:00 PT / 2:00 ETFree
Social Media and Volunteer EngagementIntroductory Approaches2/4 11:00 PT / 2:00 ETFree
Successful Volunteer Interview StrategiesCore Components2/5 11:00 PT / 2:00 ETFree
Writing Accurate and Useful Volunteer Position DescriptionsCore Components2/6 11:00 PT / 2:00 ETFree
The Ethics of Volunteer EngagementCore Components2/11 11:00 PT / 2:00 ETFree
Measuring Success: How to Strategically Assess Your ProgramAdvanced Practices2/20 11:00 PT / 2:00 ETFree
Engaging the Volunteer of the FutureIntroductory Approaches3/4 11:00 PT / 2:00 ETFree
Build Staff Buy-In for Volunteer EngagementAdvanced Practices3/6 11:00 PT / 2:00 ETFree
Developing a Strategic Plan for Volunteer EngagementAdvanced Practices3/11 11:00 PT / 2:00 ETFree
Telling the Story of Volunteer ImpactAdvanced Practices3/13 11:00 PT / 2:00 ETFree
Where Do I Go From Here? Engage Volunteers in New WaysAdvanced Practices3/18 11:00 PT / 2:00 ETFree
Leveraging Volunteer Talent for Organizational ChangeAdvanced Practices3/19 11:00 PT / 2:00 ETFree